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Shop Policies

Production Time - Most of the products on our website are handmade to order and require a make time.  Each product includes a 'Ships In' time frame at the top of the product page; these time frames are very accurate.  PLEASE NOTE - The 'Ships In' time frame is the estimated amount of time it will take to create and package your order for shipping.  Shipping/transit times ARE NOT included in this estimate and vary depending on location.  All 'Ships In' make times listed on our website are estimates not guarantees.

Rush Orders - Rush orders are available for customers in need of quick production and delivery.  If an item is needed quicker than the 'Ships In' time frame listed on the product page please contact us with the product name, your zip code and the date needed by.  We will let you know if we are able to accommodate your request, and will provide information on rush order fees and/or expedited shipping fees.  Please do not place an order requesting a rush without previously contacting us.  While we can almost always accommodate rush orders, there are certain times of the year when our workload may not allow rush orders and there are some products that cannot be rushed.  Please be aware that selecting expedited shipping during checkout WILL NOT change the make time for your order.  Expedited shipping will provide quicker shipping/transit time, instead of 2-5 business days your order will arrive in 1 or 2 business days (depending on shipping method selected and location.)

PaymentWe accept Visa, MasterCard and Discover cards as payment.  We have partnered with Authorize.net, a leading payment gateway since 1996, to accept credit card payments safely and securely.  The Authorize.net payment gateway manages sensitive credit card information through their secure processing system.  Snugglesoflove.com is registered with the Authorize.net Verified Merchant Seal program.

Canceling Orders - If you change your mind about your purchase within 24 hours of ordering just let us know and we will cancel and refund the purchase, no questions asked.  This DOES NOT apply to rush orders or any orders for 'In Stock' merchandise.  If more than 24 hours have passed but work has not begun on your order a $5 processing fee will be charged to cancel your order.  PLEASE NOTE - If work has begun on your order or if your order has shipped we ARE NOT able to cancel or refund any part of your order under any circumstance.

ShippingWe offer several shipping options ranging from ground shipping through the USPS to priority overnight shipping through Fed-Ex.  During checkout you may select the shipping speed you require and insurance (optional but highly recommended).  We take great care in carefully packaging each order, no matter how large or small.  When your order ships, you will receive a shipment notification email along with tracking information.  You may also check the status of your order anytime using our Order Tracking feature.  Once packages leave our studio they are beyond our control and we cannot be responsible for exact delivery dates/times or currier caused delays.  Snuggles of Love is not responsible for any packages lost, delayed or damaged during transit.  In the event that a parcel is lost, delayed or damaged during transit we will do everything we can to assist you, but we will not under any circumstances issue reimbursements, refunds or order remakes unless insurance was purchased.

Refunds/Exchanges – Due to the nature of our personalized products we do not accept returns or exchanges on any item unless we have made an error.  We provide sizing charts to help guide your sizing decisions, please carefully review all sizing information when ordering.  When placing an order please be as detailed as possible and double check all spellings.  All names, wording & phrases will be personalized exactly as entered on your order form.  If wording/name(s) are entered in all capitals or all lowercase letters this is how they will appear on your item(s).  Some fonts do not contain 'true' capitals for all letters; please carefully review the lettering of your selected font. If you have any questions about a product or placing an order please don’t hesitate to send us a message. We do not offer refunds or exchanges for any shipping related issues under any circumstances.  If you feel there has been an error or mistake with your order please notify us within 48 hours of receipt.  If we are not notified within 48 hours of confirmed delivery refunds/exchanges are not available under any circumstance.  Please do not mail your order back to us without contacting us first, as we will not accept any returns that have not been pre-approved.  Refusing delivery and/or requesting a chargeback by your credit card in attempts to obtain a refund are never acceptable. Chargeback requests for valid transactions are considered fraud, and if filed Snuggles of Love will proceed with necessary legal action to recover funds.  When placing an order, you agree that you have read and agree to our shop policies and production times.  If you have any questions about any part of your order please contact us, we're happy to assist you with your order.

Product Warnings – All products manufactured and sold by Snuggles of Love are to be used with adult supervision.  Our products are not ‘toys’ and should only by used with adult supervision.  Snuggles of Love is not responsible or liable for any injury caused from its products, including any embellishments (ribbons, pom-poms, etc.) that could be pulled off and pose a choking hazard.  Buyer assumes all risk when purchasing.

Privacy Policy – Snuggles of Love does not sell or share our customers personal information.  All of the information we collect is for the sole purpose of completing your order.  Detailed information about our privacy policy can be found here

Copyright – All designs and products created by Snuggles of Love are copyright protected.  PLEASE do not infringe on our copyrights by copying our designs, photos or text and passing them off as your own.  We have zero tolerance for this and will pursue with legal action as necessary.  We have spent countless hours creating unique designs and products, please be respectful.

Photographs - Snuggles of Love reserves the right to photograph and feature any/all custom orders for the purpose of advertising.  This includes display on our website, any social networking websites, in printed materials or any other location we choose.

Vacations - Because we are a small family owned business occasionally we will have a vacation notice posted in our shop.  We always give at least 2 weeks advance notice of any planned vacations to allow customers to plan accordingly.  Vacation notices will be posted on our website under the Authorize.net seal on the left side of the page.  Notice will include the dates we will be away, and when production will resume.  **VERY IMPORTANT** Our website will still accept and process orders during vacation periods.  Any orders placed while on vacation will not start processing until the production resume date.  THIS MEANS - If there is a note posted in our shop stating that we are on vacation and production will resume on July 1st, and you place an order on June 25th your order will not start processing (and the production time frame will not begin) until July 1st.  During vacation periods there will be an extra field during checkout with a vacation notiication, and customers will be required to check the box indicating they have read our vacation announcement to place their order.  PLEASE carefully read all of the information on our website as you complete any order.  

★★ Snuggles of Love reserves the right to cancel any sale deemed inappropriate at our sole discretion.

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